Purchasing Artwork
Please contact me to discuss recreating a Sold Out piece. In most cases I can treat it like a commissioned/custom piece of artwork. We can discuss changing the size to fit your space, using a different wood for the handcrafted frame, or other customizations.
There’s no exact schedule for when new artworks will be released. Follow along on social media or sign up for my monthly newsletter to have early access to my available artwork.
I work on commissioned and custom projects that fit my artistic style and interests. If you are interested please contact me with a description of your general idea, the desired size of the artwork, and any additional relevant information.
If you live in the Greater Toronto Area and would like to see a particular piece, please contact me to set up an in-person viewing. Alternatively, I’d be happy to set up a Zoom/Skype call or provide additional photos of any available artwork.
When purchasing online, the payment method is by Credit Card. If this does not work for you please send me a message and we can discuss alternative methods of payment.
Shipping
Shipping is available and included in the price for purchases being shipped to Canada and USA. If you live outside of Canada or USA please contact me for the price to ship to your specific country.
Shipping costs are included in the listed price on the Shop page. If you’d like to pick up the artwork locally, please contact me for the price after waiving shipping fees.
All artwork is carefully packed by UPS to ensure it arrives safe. Each piece is packaged individually to protect the artwork and custom frame.
The artwork will be shipped through UPS. Each piece will be carefully packaged and shipped securely. You will be provided with a tracking number to stay updated while it is in transit.
Please allow 7-10 business days for processing and shipping your artwork. If you require expedited shipping contact me prior to purchasing the art. Please note that shipping companies may experience delays during Covid.
Each shipment is insured and carefully packaged so that it will arrive safely.
Hanging Your Artwork
All artwork will be shipped with hanging hardware installed on the back. There are three options that I use:
- Picture wire - an appropriate picture hook will be included in the shipment.
- Sawtooth hanger - you will need a nail, screw, or anchor and screw combo. These are not included in the shipment.
- Metal cleat - a bracket and instructions will be included in the shipment. These are used for heavier artwork (over 15 lbs) to ensure it remains safe, stays level, and to protect your walls. If you have any concerns about this before purchasing, please contact me at jepsoncreative@gmail.com
Hanging instructions will be included in the shipment. If you have any questions before purchasing please email me at jepsoncreative@gmail.com.
Maintenance
All wood is sealed and finished to protect the artwork. Carefully use lint-free cloths to clean off dust or fingerprints. If needed you can safely use a slightly damp cloth before wiping the artwork down with a dry cloth.
All of my artwork is created for indoor use. The only restriction indoors is to avoid hanging in direct sunlight. Hardwoods and dyed wood will fade over time even with proper finishing techniques.
General Information
I’m currently located in Oakville, Ontario (Canada).
If you live in the Greater Toronto Area and would like to see a particular piece please contact me to set up an in-person viewing. Otherwise I’d be happy to set up a Zoom/Skype call, or provide additional photos of any available artwork.
Returns & Refunds
Cancellations are accepted within 24 hours of purchase. After that point the artwork will be in the shipping process and cannot be cancelled. Your money will be refunded, other than a non-refundable transaction fee - 3% (local) or 3.5% (international). Please email jepsoncreative@gmail.com with any concerns.
If the artwork arrives with damage or significant defect, please email jepsoncreative@gmail.com within 7 days of the order being delivered. Please include photos and a written explanation of the issue. I will review the photos and information to determine the best course of action. A refund will be provided if the artwork arrived with damage.
If the artwork arrives with any damage or significant defect, please email jepsoncreative@gmail.com within 7 days of the order being delivered. Please include photos and a written explanation of the issue. Upon review of the email I will decide the best course of action.